[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.24.1″ _module_preset=”default” custom_padding=”140px||140px||true|false” custom_padding_tablet=”75px||75px||true|false” custom_padding_phone=”50px||50px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|600||on|||||” text_text_color=”#1D1C19″ text_font_size=”20px” text_letter_spacing=”1px” text_orientation=”center” custom_margin=”||0px||false|false” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” global_colors_info=”%91%93″]<\/p>\n
About<\/p>\n
[\/et_pb_text][et_pb_heading title=”Frequently Asked Questions” _builder_version=”4.27.5″ _module_preset=”default” title_font=”||||||||” title_text_align=”center” title_text_color=”#00B9E7″ title_font_size=”100px” custom_margin=”5px||10px||false|false” title_font_size_tablet=”60px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_image src=”https:\/\/amisdubiodome.ca\/wp-content\/uploads\/2026\/01\/questions-frequentes-banner-2.jpg” alt=”Questions fr\u00e9quentes” title_text=”a-propos-minimaliste” align=”center” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”100px||75px|||” custom_margin_tablet=”50px||30px||false|false” custom_margin_phone=”30px||||false|false” custom_margin_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|600||on|||||” text_text_color=”#1D1C19″ text_font_size=”20px” text_letter_spacing=”1px” text_orientation=”center” custom_margin=”||0px||false|false” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” global_colors_info=”%91%93″]<\/p>\n
To Help You Plan Your Visit<\/p>\n
[\/et_pb_text][et_pb_heading title=”Answers to Your Most Frequently Asked Questions” _builder_version=”4.27.5″ _module_preset=”default” title_level=”h2″ title_font=”||||||||” title_text_align=”center” title_text_color=”#00B9E7″ title_font_size=”80px” custom_margin=”5px||10px||false|false” title_font_size_tablet=”60px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_body_font|500|||||||” text_text_color=”#1D1C19″ text_font_size=”23px” text_line_height=”30px” link_font=”|600|||on|||#00B9E7|” link_text_color=”#00B9E7″ text_orientation=”center” width=”60%” width_tablet=”100%” width_phone=”” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”%91%93″ link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#1D1C19″]<\/p>\n
On this page, you will find answers to common questions regarding visiting the Biod\u00f4me, services available on site, as well as certain practical aspects related to memberships and benefits offered by Les Amis du Biod\u00f4me<\/strong>. This FAQ is designed to help facilitate your visit and guide you toward the appropriate resources when needed.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#00B9E7″ background_enable_image=”off” parallax=”on” parallax_method=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” width=”90%” width_tablet=”80%” width_phone=”90%” width_last_edited=”on|tablet” global_colors_info=”{}” width__hover_enabled=”off|desktop”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|600||on|||||” text_text_color=”#1D1C19″ text_font_size=”20px” text_letter_spacing=”1px” text_orientation=”center” custom_margin=”||0px||false|false” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”%91%93″]<\/p>\n FAQ<\/p>\n [\/et_pb_text][et_pb_heading title=”Visiting the Biod\u00f4me” _builder_version=”4.27.5″ _module_preset=”default” title_level=”h2″ title_font=”||||||||” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”80px” custom_margin=”5px||10px||false|false” title_text_align_tablet=”left” title_text_align_phone=”left” title_text_align_last_edited=”on|phone” title_font_size_tablet=”60px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_accordion open_toggle_text_color=”#00B9E7″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D1C19″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ icon_color=”#FFFFFF” use_icon_font_size=”on” icon_font_size=”32px” _builder_version=”4.27.5″ _module_preset=”default” toggle_text_color=”#1D1C19″ toggle_level=”h3″ toggle_font_size=”28px” body_text_color=”#1D1C19″ body_font_size=”23px” toggle_font_size_tablet=”28px” toggle_font_size_phone=”28px” toggle_font_size_last_edited=”on|desktop” rank_math_faq_schema=”on” border_radii=”on|10px|10px|10px|10px” border_color_all=”#FFFFFF” global_colors_info=”{}”][et_pb_accordion_item title=”Do I need to reserve a time slot before visiting the Biod\u00f4me?” open=”on” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n It is strongly recommended that you reserve your time slot online<\/strong>. Doing so helps you better plan your visit and avoid peak attendance periods.<\/p>\n For more information, please consult the Espace pour la vie FAQ<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is it necessary to reserve a time slot before visiting the Biod\u00f4me or other Espace pour la vie museums?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Advance reservations help manage visitor flow, reduce wait times<\/strong>, and ensure a more enjoyable experience for everyone.<\/p>\n For more details : https:\/\/espacepourlavie.ca\/en\/faq<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is the best way to get to the Biod\u00f4me?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We recommend consulting the official Espace pour la vie website for detailed information on transportation<\/a> options and access to the Biod\u00f4me.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there food service available at the Biod\u00f4me?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes<\/strong>. Food services are available on site. For more details, please consult the Espace pour la vie website<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a gift shop at the Biod\u00f4me?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes<\/strong>. A boutique is available<\/a> on site offering a variety of items related to nature and science.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What about accessibility services?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” open=”off”]Information regarding accessibility services is available<\/strong> on the Espace pour la vie website. We encourage you to consult their resources to plan<\/a> your visit accordingly.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#FFFFFF” background_enable_image=”off” parallax=”on” parallax_method=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” width=”90%” width_tablet=”80%” width_phone=”90%” width_last_edited=”on|tablet” global_colors_info=”{}” width__hover_enabled=”off|desktop”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|600||on|||||” text_text_color=”#1D1C19″ text_font_size=”20px” text_letter_spacing=”1px” text_orientation=”center” custom_margin=”||0px||false|false” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”%91%93″]<\/p>\n FAQ<\/p>\n [\/et_pb_text][et_pb_heading title=”Lockers” _builder_version=”4.27.5″ _module_preset=”default” title_level=”h2″ title_font=”||||||||” title_text_align=”center” title_text_color=”#00B9E7″ title_font_size=”80px” custom_margin=”5px||10px||false|false” title_text_align_tablet=”left” title_text_align_phone=”left” title_text_align_last_edited=”on|phone” title_font_size_tablet=”60px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_accordion open_toggle_text_color=”#00B9E7″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D1C19″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ icon_color=”#1D1C19″ use_icon_font_size=”on” icon_font_size=”32px” _builder_version=”4.27.5″ _module_preset=”default” toggle_text_color=”#1D1C19″ toggle_level=”h3″ toggle_font_size=”28px” body_text_color=”#1D1C19″ body_font_size=”23px” toggle_font_size_tablet=”28px” toggle_font_size_phone=”28px” toggle_font_size_last_edited=”on|desktop” rank_math_faq_schema=”on” border_radii=”on|10px|10px|10px|10px” border_color_all=”#1D1C19″ global_colors_info=”{}”][et_pb_accordion_item title=”I am a member of Les Amis du Biod\u00f4me and have access to free lockers. How does it work?” open=”on” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n To use the free lockers at the Biod\u00f4me and the Plan\u00e9tarium, you must bring a $2 coin. This coin allows you to obtain the key for the locker of your choice.<\/p>\n Once you have stored your belongings, present the orange key at the Les Amis du Biod\u00f4me<\/strong> service counter located in the Biod\u00f4me entrance hall. A team member will confirm your membership status and return your $2 coin.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#00B9E7″ background_enable_image=”off” parallax=”on” parallax_method=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” width=”90%” width_tablet=”80%” width_phone=”90%” width_last_edited=”on|tablet” global_colors_info=”{}” width__hover_enabled=”off|desktop”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|600||on|||||” text_text_color=”#1D1C19″ text_font_size=”20px” text_letter_spacing=”1px” text_orientation=”center” custom_margin=”||0px||false|false” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” text_font_size_tablet=”20px” text_font_size_phone=”18px” text_font_size_last_edited=”on|phone” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” global_colors_info=”%91%93″]<\/p>\n FAQ<\/p>\n [\/et_pb_text][et_pb_heading title=”Technical Issues” _builder_version=”4.27.5″ _module_preset=”default” title_level=”h2″ title_font=”||||||||” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”80px” custom_margin=”5px||10px||false|false” title_text_align_tablet=”left” title_text_align_phone=”left” title_text_align_last_edited=”on|phone” title_font_size_tablet=”60px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_accordion open_toggle_text_color=”#00B9E7″ open_toggle_background_color=”#FFFFFF” closed_toggle_text_color=”#1D1C19″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ icon_color=”#FFFFFF” use_icon_font_size=”on” icon_font_size=”32px” _builder_version=”4.27.5″ _module_preset=”default” toggle_text_color=”#1D1C19″ toggle_level=”h3″ toggle_font_size=”28px” body_text_color=”#1D1C19″ body_font_size=”23px” toggle_font_size_tablet=”28px” toggle_font_size_phone=”28px” toggle_font_size_last_edited=”on|desktop” rank_math_faq_schema=”on” border_radii=”on|10px|10px|10px|10px” border_color_all=”#FFFFFF” global_colors_info=”{}”][et_pb_accordion_item title=”I purchased an Espace pour la vie Passport but did not receive the email containing my Passport. What should I do?” open=”on” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n If you purchased your Espace pour la vie Passport through Les Amis du Biod\u00f4me<\/strong> and did not receive the document by email, please contact us at the following address to report the issue:
lesamisdubiodome@montreal.ca<\/a><\/p>\n